Communication Skills
Facilitating Groups to Reach Decisions
Facilitation skills are commonly thought to apply only to people running large corporate events when in fact many smaller meetings, particularly where group decisions need to be taken, would benefit hugely from being effectively facilitated.
Effective facilitation is about using communication skills to help a group reach the desired outcome or decision and can be applied without a vested interest in the outcome itself or even background knowledge in the subject matter.
The process can be extremely demanding on the facilitator who needs to be an expert listener, an excellent communicator, have highly-developed people skills and be somewhat assertive.
Introduction to NLP
Neuro Linguistic Programming (NLP) is the study of human excellence. The field of NLP provides insights into how our minds operate in ways that may help or hinder our success and techniques for achieving positive personal change. The aim of the course is to provide participants with an insight into the key principles, core skills and techniques of NLP, in order to assist them in developing successful business relationships and increase personal effectiveness.
This programme will enable the participants to recognise differing language patterns and use mirroring and matching to build rapport along with how to recognise and apply a range of tools to manage your state and change patterns of thinking for improved results
Communications and Feedback Skills
Effective communication skills have always been vital for any organisation to thrive and one area which is becoming more and more important as our organisation’s become flatter with more project teams is the art of giving and receiving feedback.
This very interactive one-day programme will provide the participants with a greater confidence in communicating at all levels, giving and receiving feedback across their teams and the business in a constructive and effective manner. The programme will also cover communicating and giving feedback in a range of potentially challenging situations.
The course involves considerable practical work to provide the participants with an accurate experience of the skills involved. The programme also defines the concept of receiving feedback as a gift. Because are you better off with the feedback or without it? The whole concept of feedback is based around improving people’s self-awareness and encouraging people to then take personal responsibility for their own actions.
Social Style Profiling
Successful businesses begin with successful individuals and teams. If you equip your people to understand each other’s behaviours, they will be better able to work effectively together, creating a high performance workplace. Since the 1960s, millions have used SOCIAL STYLE and Versatility to impact workplace performance.
What is SOCIAL STYLE?
SOCIAL STYLE is the world's most effective interpersonal effectiveness model. It's easy-to-understand and apply which means individuals and organisations can quickly improve productivity simply by understanding the key elements of SOCIAL STYLE.
Driving
Expressive
Amiable
Analytical
The participants will be given the opportunity to complete their own Social Styles Questionnaires and look at how their styles interact with other styles. A truly brilliant tool for Selling, Negotiation, Customer service and communicating with different people and organisations.
Emotional Intelligence
The aim of this programme is to provide the participants with an overview of the subject of Emotional Intelligence, to deepen their knowledge and understanding of their own and other people’s emotions in order to improve their working relationships and increase performance.
This course will provide the participants with the abilities to transfer the key learning points to their own working environment to become more effective managers and ensure emotions can be controlled and focused in order to achieve greater task efficiency whilst building and maintaining relationships with people.
Who is it for?
For managers and other professionals who would like to deepen their knowledge and understanding of their own and other peoples' emotions in order to improve working relationships.
What will I get out of it?
Understanding of how working relationships can be improved.
Understanding and identification of the underlying emotions and how they affect your behaviour.
How to control and deal with others emotions.
How to respond to others emotions and effectively deal with the situation resulting in a positive outcome.
How to align your feelings, emotions with others and show empathy.
Facilitation Skills
Facilitation skills are commonly thought to apply only to people running large corporate events when in fact many smaller meetings, particularly where group decisions need to be taken, would benefit hugely from being effectively facilitated.
Effective facilitation is about using communication skills to help a group reach the desired outcome or decision and can be applied without a vested interest in the outcome itself or even background knowledge in the subject matter. The process can be extremely demanding on the facilitator who needs to be an expert listener, an excellent communicator, have highly-developed people skills and be somewhat assertive.
Key Areas:
Define and understand the role of the facilitator.
Explain the facilitation process.
Understand the way in which people interact in groups.
Acquire the skills to focus and guide discussions.
Describe the degrees of control the facilitator can apply and when to apply them.
Create the right environment to aid success.
The Art of Conducting Effective Meetings
Not all meetings are a waste of time – Some of them get cancelled! More people spend more time in meetings now, then ever before. Research shows that much of this time is wasted, and that doesn’t include sitting around waiting for people to turn up. Chairing meetings requires great skill to make the meetings effective and worthwhile with positive outcomes.
This course is designed for all people who have to chair meetings, departmental, teams or project meetings. Meetings within the organisation or external meetings, delegates will learn how to conduct a meeting in such a way that it is not only productive but enjoyable for attendees.
Negotiation Skills to get what you need and want
The aim of the course is to provide participants with the skills and confidence to negotiate successful outcomes in their everyday work situations. Time will specifically be spent looking at individual styles using questionnaires, feedback and syndicate exercises.
The course then looks at enhancing natural ability and complementing this with new skills and knowledge in carrying out the negotiation process successfully. In a nutshell, negotiation is the process that people go through to get the best results, and the right results, from a situation where both sides each want something from the other and each has a number of cards to play in order to influence the outcome.
This course will demonstrate how to come out of negotiation situations successfully.
Networking to Aid your Development
Most people would put networking up there with presenting as their biggest communication fear. Until now! This very interactive programme will take away any anxiety and present the key nature, purpose and benefits of networking be it for business development or career learning and progression. The key face to face and social media networking skills will be explored and turn networking away from a task to an essential business activity.
It is not all about what you can gain from networking it is also about what you can offer and how you will be perceived by putting the other person's needs ahead of their own.
“It’s not what you know, it’s who you know.” - Anonymous
Persuading and Influencing People
The aim of the course is to provide participants with the skills and confidence to persuade and influence others in their every day work. Participants will be given the skills and confidence to effectively use persuasive techniques in improving their communication skills in situations that they currently fall down on. Time will specifically be spent looking at individual styles using individual and group feedback syndicate exercises. The course then looks at enhancing natural ability and complementing this with new skills and knowledge in carrying out the influencing process successfully.
Presentation Skills to knock their socks off! (Animating your Audiences)
This very highly interactive programme will develop the participant into competent presenters who at short notice will be able to confidently design and effectively deliver memorable presentations to inspire and inform their audiences into action. On going feedback will be given during the course on the participants own presentations.
This course will provide the participants with the abilities to transfer the key learning points to their own working environment to become more effective in getting their audiences to act after their presentations have been completed.
This programme can be run as a more advance programme and video feedback is available.
Writing Reports that people will want to read
To help participants who write reports for a variety of people to develop their business writing to deliver clearer messages to the readers of their reports. The day looks at structuring, layout and forms of argument. (grammar and sentence construction can be included).
Key areas covered:
Describing the different styles of communication that appeal to key character types in business and the impact that has on report writing.
Use audience analysis techniques to determine the needs, expectations and focus of the readers of the reports.
Determine the logical structuring of an argument and recognize which structures appeal to which styles.
Review your approach and style of writing, using examples, and determine actions to improve clarity.
Effective Communication through Business Writing Skills
A one day programme aimed at delegates who are interested in getting their message across more often, more easily and in a friendlier way by applying Plain English principles to improve the quality of your Business Writing.
Use English words effectively to improve others understanding of your written communication.
Apply an appropriate structure to your written communication to create interest.
Review your current experience and confidence with Business Writing.
Explore the types of documents that you write.
Understand the value of using Plain English.
Discuss approaches to creating interest in your writing.
Identify how to improve the layout and presentation of your documents.